Introducing BRAND ๐ฅ *NEW* ๐ฅ Getting Started Resource: Rules and Queues Document
(Feel Free to download)
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Prioritize, distribute, and assign records to teams who share workloads. Queue members can jump in to take ownership of any record in a queue. They are available for cases, contact request, leads, order, custom objects, service contract, and knowledge article versions.
***Be sure to Check Page 2 for our complete content catalogue. Follow Me, Download the File๐ and keep blazing new trails!
Resource Included:
Set Up Queues
Assignment Rules
- How to Set Up Assignment Rule
Auto-Response Rule
- How to Set Up Auto-Response Rule
Escalation Rule
- How to Set Up Escalation Rule
Limits for Assignment, Auto-Response, and Escalation Rules
Trailhead and moreโฆ
