So, sad story here....
Hi everyone, hope you all doing fine in this time...
Here's a sad story of how i lost three years of badges and points(Ranger Status) of my trailhead account.
I'm an a consultant certified on sales cloud and i work with a partner company for implementation projects, in one of our projects came to us the need to open a support case to resolve an issue and as you know every single time you access a support page, help documentation and more now salesforce force you to log in with a trailblazer account, in this particular scenario, for this project i used a user that had already created on the org, because of number of licenses, and i've updated the email of that user with my work email so i can receive logs emails for troubleshooting, so i decided to open a support case so salesforce support could help me with the issue, when i open the support page, the log in with trailblazer account screen showed up and has the account of the user from the org so i click continue, and a second screen without a warning says to me the following message "We're combining your trailblazers accounts" or something like that, and the only option that presents to me, is a button with a "Continue" option, then the page refresh itself and show that i successfully logged in so i started to create the case, then i've open my profile so i can look for an information that i need and i see my account is completely changed, all my information becomes the information of a colleague that in the past worked in the same project and this is how i noticed every single badge and point merge with his account....
So i open a case with trailhead support and the only answer that i recieved is the process of merging account is irreversible..... so go on with your life(this is how i felt with that message)....
I don't know if somebody here lived this but this is so sad for me, i'ts been 3 long years with so much effort, and i lose it only because i wanted to resolve a customer issue :/ ....
If i can't recover all my badges and literally lost my ranger status with no other option to get it back, i reach out to this communitie to ask Salesforce/Trailhead to reconsider force every single user to log in with trailblazer accounts on support/help pages, so nobody else lose again all that effort put on their accounts.
Greetings and have a good week everyone.
I had something very similar happen @Felipe Javier Puyén Capuñay . Glad you got your badges back by the way. I was experimenting with deep links from a community with a test account and got the same screen - "Hey - I'm going to merge all your badges". There was no choice, or way to say, "hang on. I'm really not sure that's a good idea right now". For some reason, I clicked next, because I wanted to see if my deep link had worked. And then I tried to dissociate the test account from my real account and lost all my badges. (300!) Luckily, I somehow managed to get them back. I'm not even quite sure how I did that. Certainly I didn't write down the steps. But I think this compulsory merge doesn't make any sense.
I then tried to reproduce the effect - this time with two test accounts and not my real one(!), but I couldn't get that to happen, so I don't know exactly what steps you need to create the problem or to fix it.
Bottom line. This is such a committing thing to do that you should at the very least have a choice. And then maybe an "are you really sure you want to do this?" confirmation step and then maybe a final "honestly - you've thought about this? You're sure?" before the actual merge takes place.
