I'm guessing this has been asked before, but how can we enable chatter on a case to be configured to only be visible with a defined audience? In the "audience selector" in the publisher I am only given 2 options, both which I know and use:
- All with Access - to make visible to customer community users
- United Way Only - visible for only to those with full license and access to this record.
I would love to make additional options here based on criteria that I set and/or have this list chatter groups that I am a part of.
What am I missing?
Thank you!
@Hans Schaedel - Thank you for getting back to me. Use case = "The product team is working a case and wants to discuss among themselves within the chatter feed, but not expose the conversation to the case submitter (who has a full Salesforce license), how could we set the audience of a chatter post to 'service cloud agents' or some other criteria?"
This make sense?
