📣📣Service Insider Elite Spotlight 📣📣

We recently launched a Q&A featuring our exceptional Service Insider Elite members, @Simon Walsh and @Jules O'Donnell.

The article explains how Trailblazers for the Future (T4TF) has been an integral part of helping customer service teams succeed throughout the ongoing COVID-19 pandemic. Hear from our very own, @Nicole Granucci as she explains how the Trailblazers for the Future program has shifted its focus to help agents succeed within the new normal.

Key Takeaways: T4TF will continue to shift in parallel with the times to deliver the most useful and up-to-date training tips to help agents and call centers thrive from anywhere.

Looking Forward: T4TF is available online, for free, for anyone and is actually being implemented in university courses across the country.

Newsroom Q&A: https://www.salesforce.com/company/news-press/stories/2020/7/salesforce-trailblazer/

Trailblazers for the Future trail mix: https://trailhead.salesforce.com/en/users/svccloud/trailmixes/t-4-tf-on-trailhead

Let us know if you’ve been using T4TF to help shift your teams to an all virtual working environment. Has it helped your teams adapt to the new normal? Are there any suggestions or content you’d like to see? Comment down below!

And have a restful and healthy weekend everyone! We hope to catch you next week at the virtual coffee chat with @Kourtney Martin!