What is the difference between Topics and Tags? I am finding a lot of old posts that cause more confusion than help. What is the best practice for use in LEX? Thanks.
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They essentially perform the same function except topics are more robust. Tags are Classic only, they are not supported in Lightning, so I would focus on using topics to personalize the way records and conversations are associated with each other via common keywords.
https://help.salesforce.com/articleView?id=basics_topics_records_overview.htm&type=0
