Hi All!
Has anyone else had any unsubscribes when preview and testing an email, using a live record, with "Enabled System Generated Links" checked and sent to Outlook for Mac?
We are completing the following steps and are seeing an unsubscribe happen when we open the email in Outlook for Mac:
1. Check that the record is an active subscriber
2. Send a test email using preview and test of that active record (ensuring "Enabled System Generated Links" is checked)
3. Open test email in Outlook for Mac
4. Record associated with test is unsubscribed.
The unsubscribe reason is listed as "unsubscribed from Subscription Center"; however, we do not have one-click unsubscribe in our emails. The user must click through to our preference center and fill out a short survey prior to unsubscribing. I am not seeing how an open in Outlook for Mac would trigger an unsubscribe.
@Andy Reznichenko I am not clicking an unsubscribe in the email or the application. However, after some extensive testing, we actually found that we had a system default text footer, which seems to be causing the issue.
We're still not sure why, because we are getting the HTML version and the only time the unsubscribe happens is when we preview and test (not in an actual send), but we suspect that it is a company/internal system setting that is clicking the one-click unsub from the text version system default footer. As a workaround, we have turned that off, as it isn't needed anyway.
Thanks for your responses!
