I was wondering whether there's any correlation that find an expression in knowledge search results, between the '5 star' ranking of Salesforce knowledge article to the 'Yes/No' votes of customer on PKB articles. see explanation:
I see that it is possible to sort knowledge article search results by rating --> so wouldn't it make sense if the article rating will consider the customers votes (PKB) in addition to the '5 star' ranking?
Can you please shed light on this?
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Sorry for the late respone, that's a great point @David Avnon . We do not do this at the moment, but are looking at ways to incorporate this information into our ranking algorithm in the future.
