Since Salesforce recommended to update our integration users from "System Admin" users to the Salesforce Integration user, I have been trying unsuccessfully to get our integration user to trigger Auto-Response emails via Auto-Response Rules when cases are created from Form-to-Case. While this result can be achieved via flow, I did not want to have to manage Case Auto-Response Rules in 2 places ( Flow and Auto-response Rules)
Salesforce Support's final email said that this may be an oversight in the current design of the Salesforce Integration User license and a current product limitation.
I would love to see the permission to trigger the Case Auto-Response rule extend to the Salesforce Integration license so we can use out of the box functionality and not have to build custom processes. Unfortunately I will have to keep using a regular Salesforce License user as my integration user until that is resolved.
If anyone has found a better workaround, I would love to know!
Instead of rebuilding all your Auto-Response Rules inside a Flow, you can use a single, minimal Record-Triggered Flow to force the system to execute your existing standard Case Auto-Response Rules.
