Hey everyone, I am trying to send emails to donors and ask them a question, such as whether they want something or not. Basically, this is a checkbox field in Salesforce, and I want an interactive button in the email where they can click Yes or No, and their response directly toggles that checkbox in Salesforce on that particular Contact ID. Is there any solution for this without using Experience Cloud or Force.com Sites?
Hi @Mahnoor Maleeka Yes, this is possible, but not as a direct checkbox update from the email itself. Email buttons are essentially links, so the Yes/No buttons need to call something that processes the response and updates the Contact record in Salesforce. Without Experience Cloud or Force.com Sites, you could use a Flow exposed through another secure endpoint, an external webhook/API service, or your marketing automation platform to capture the click and update Salesforce. Avoid putting the Contact ID directly in the URL; use a secure token instead.
