Hello All,
We recently upgraded tableau from 2019.1.6 to 2019.2.5. We are also using JS API to render dashboards in our application. After doing the upgrade we have started to notice that when we try to open the dashboards the spinning wheel just keeps on rotating and the dashboard does not load also there are no errors on the browser console too.
When i clear my browser cache I see that dashboard loaded fine this time.
Has anyone noticed any similar issues? Can anyone please help as to where could be the issue?
Thanks.e
Hi Akshar,
The way I would look at this it is by testing one by one.
1. Test the load time without the JS API, to isolate the issue, and then at this atge you can state for sure if it is Tableau Server or JS API.
2. Depending on the above you then should start to review:
2.1 Tableau Server settings for loadong times. configuration etc.
2.2 JS API - in here you might want to start lookiong indepth for a flow of the communication, what it does what it is expected, etc.
You might know this, but here is the refrence:
3.Using google developer tolls you can check for the session ID (Using grep or Angen Ransack) and then possible trace that in Tableau Server Logs
Tableau Server Log Files. The log files creation and sending is detailed in the following article:
https://onlinehelp.tableau.com/current/server/en-us/logs_archive.htm
4.Posting questions under JS API in git hub might get you a faster answer and also there are vidoes.
GitHub - tableau/js-api-samples: Sample code for the Tableau JavaScript API
5. Check this one out too:
6. Auto Refresh
Automatically refresh a Tableau viz on Tableau Server · GitHub
I hope the above helps
Cristian
