I am working with a client to connect their Slack Enterprise to Salesforce and u
In Salesforce Setup > Manage Slack Connection, it shows their Slack Org and the Status is
Waiting for activation by Slack admin. From Slack, it shows their Salesforce organization and the Connection status is Ready to Activate.
When we click Activate, we repeatedly get the error:
There was a problem activating your Salesforce organization
Try again or restart Slack.
Anyone else see this issue? I appreciate any feedback in getting this resolved.
They have reached out to Slack Support and I have followed-up but have yet to hear back.
#Slack
Hi Bradley, since Slack Support hasn't responded yet, it's worth opening a parallel case with Salesforce Support — this exact activation error is usually resolved on the Salesforce side.
Before logging it, confirm the person clicking Activate is both a Standard System Administrator in Salesforce and has Slack Admin rights (or is a Slack Org Owner) — mismatched permissions on either side is the most common cause.
When you log the case, Salesforce Support will want: your Slack plan tier (Enterprise Grid, in your case), the Slack Workspace/Team ID (found in the browser URL after opening Slack, starts with "T"), a screenshot of the exact error, and confirmation of whether this ever worked before. Having that ready up front tends to speed up resolution significantly.
