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When I open Salesforce on my laptop, I choose to access the app for the two-word code. When I open the app, it performs the exact same action, with no way to obtain the two-word code. I don't understand how to move forward. Any help is much appreciated.

2 件の回答
  1. 2025年11月11日 10:18

    Hi @Kathleen Martin Follow the below steps: 

    • Install Salesforce Authenticator app from play store on android and Apps store on IOS. 
    • Now open the app on your mobile phone and tap "Add an Account" button to generate a unique two-word phrase.
    • On your Salesforce web, enter this two-word phrase on the screen and click Connect on the mobile app. Then, return to the app and tap Connect to complete the process.

    If you face any issue, please share here. Thanks

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