Hello community, I've just configured omni channel on leads. I've created the routing configuration, the queues and the service channel, I've added the component to the two apps concerned ‘Sales console’ and ‘Commerce’ and finally I've activated the status via a permission set on the profile concerned.
Result: The component appears on the Sales console app with the correct status (online etc...) but when I go to the other ‘commerce’ app, I have the component but not with the correct status. It doesn't take into account the ‘online’ status (see attachment). (see attachment).
Do you have any ideas?
