Hello,
we have fuzzy duplicate rules which are fine, but in some cases they detect "false positives". With the component "potential duplicates" on the account record page the message is prompted, that there may be duplicates of this record.
So far, so good. But in case of a false positive duplicate detection we'd like to allow the user to turn off the duplicate warning for the affected accounts. We tried to delete the corresponding DuplicateRecordSet and DuplicateRecordItems. But this has no effect, so the LWC for potential duplicates seems to do an instant check of the hash values.
What would be a good practice to "switch off" dedicated duplicate warnings? And who is the consument of the DuplicateRecordSet and DuplicateRecordItems? Is there another duplicate warning which depends on these entries we could use instead?
Regards,
Stefan
Hello @Roberto Ortega! Thank you for your reply.
No, unfortunately that would not do the trick. I want to remove a specific duplicate set as a false positive. I don't want to exclude a specific account from all further duplicate checkings against new accounts in future. If a similar account is created again in the future, a duplicate check should of course be carried out again.
I hope I was able to describe the requirement well enough?
