Hi Everyone! We recently started using the Vision E Scan app for Salesforce, but our users with Samsung are having issues. There is no button to submit the photos of the cards after cropping. Has anyone else had this issue?

Question

We can use the app on Google phones and Iphones, but our Samsung users cannot get past this screen because there is no way to submit to the photo in the app and get to the next page. Do you have any advice on how to fix this?

#TrailblazerCommunity

Ajaypreet Singh Saini · Answer

Hey  @Pamela Blass https://trailblazers.salesforce.com/profileView?u=0054V00000HOx7ZQAT , you can reach out to the vendor directly using the help/contact information provided in the appexchange listing under more details tab: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5BYQEA3&tab=d

Hi Everyone! We recently started using the Vision E Scan app for Salesforce, but our users with Samsung are having issues. There is no button to submit the photos of the cards after cropping. Has anyone else had this issue?

TrailblazerCommunity

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