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So here it goes, I have a quick action on my Account object that creates a Case and Assigns the Case to a Queue (which is a bigger bucket with all Case Types), which works fine. 

 

I am trying to create a FLOW that will then take one subtype from the above and will assign the Case not to a Queue BUT to the person who had triggered off the Case creation from the Account using the quick action. 

 

Any ideas how I can create this ?

 

Thanks

 

Any help appreciated.  Thanks 

1 件の回答
  1. Sushil Kumar (UKG) Forum Ambassador
    2024年2月11日 22:51

    Seems like you need before save flow which will just copy the createdbyid field to ownerid field when case type condition matches. Other options to explore is skill based routing, usually that is what is used to route cases from queues to individuals based on skills and availability of the agent. 

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