Hey everyone,
I am trying to add the article related list on my case page layout, however it does not appear, and only appears when I switch to Classsic views. Any ideas here?
I did make sure I am assigned to the correct page layout and I have the Knowledge component on my cases where I have the option to search and attach articles, however I can not view anywhere the attached articles, since my "Articles" related list does not appear
I work in Salesforce lightening and configure my page components in Lightning app builder + object manager in the "page layout" configuration. I was just not sure if there was a component such as a related list or item that can display my attached articles on my case, in addition the the lightning "knowledge" lightning component which allows me to search and attach articles to my cases.
I found out that you can add "Attached Articles" to the case feed in the case page layout, which pretty much solves this situation. I was just wondering if the "articles" related list can also be displayed in lightning- which is the related list for attached articles on the case. Since when I add it to the case page layout it displays only in classic view @Howard Yermish
