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Topics#Apple Mac and OS XLaura Brewer-Blair の質問
Laura Brewer-Blair (ShellBlack.com, LLC) が「#Apple Mac and OS X」で質問
2017年2月1日 22:24

Trouble installing DataLoader on Mac

I'm having trouble installing DataLoader on my Mac.  I'm downloading the latest version "DataLoader for Mac" from the Setup Menu.  Once downloaded, I move it to the Applications folder and tell it to Replace any old versions.  When I go to Launchpad to open DataLoader, the icon I see is the older version of DataLoader and it is greyed out.  

Trouble installing DataLoader on Mac

When I try to open it, it says "The application “Data Loader” can’t be opened."  

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I've tried dragging it to the Trash and starting again, but it won't let me.  I've also tried installing an older version but received a different kind of error with that....."Failed to parse detail........"  

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Does anyone have any ideas on how I can resolve?  I've searched documentation as far as I know how and I'm not getting anywhere!  Thanks in advance!!!

 
3 件の回答
  1. Sandhya Reddy Kasarla
    2017年2月2日 4:38
    Hi,

    I would suggest you try for below things.

    Go to System Preferences, Security and Privacy, click the padlock, type in the password, check option Allow apps downloaded from: Anywhere.

    Before downloading new data loader remove all older versions of dataloader on Mac.

    Hope this helps you!

    If this helps you, please mark it as solved.

    Thanks and Regards

    Sandhya
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