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Topics#Salesforce Developerchandra reddy の質問
chandra reddy (Global Info Solution) が「#Salesforce Developer」で質問
2017年6月20日 5:11

How to raise the ticket in sales force

How to raise the ticket in salesforce
1 件の回答
  1. Nagendra Babu Pilli (Salesforce)
    2017年6月20日 7:05
    Hi Chandra,

    Firstly, if you are using a developer edition org then you will not be able to log a case with Salesforce support team.If you are using any org other than developer edition org then, please find the below information to raise a case.

    Submit, create, update or clone a case with Salesforce Support

    Description

    Here's how you can go about requesting support or check on the status of an existing support request. Read our help article about case severity descriptions to help you log a case.

    ResolutionCreate a case

     

    1. Click on Help & Training from your Organization.

    Hi Chandra,Firstly, if you are using a developer edition org then you will not be able to log a case with Salesforce support team.

    2. Under the "Contact Support" tile, click Create a Case.

    NOTE: If you don't see the Contact Support tile, you need to login. 

    3. Go through the Help Finder and pick the Topic, Category and Solution that closest match your issue.

    User-added image

    4. If you don't find an answer to your problem, choose the support option that best suits your needs.

    Required information for submitting a case

    Username:

    Preferred email address:

    Best phone number:

    Time zone:

    Time frame:

    Call Back Date:

    Business Impact

    Good to have information

    Grant login access: Your Name / Settings / My Personal Information / Grant Login Access / Select Salesforce.com Support

    Include the URL's for the affected records (such as contacts, reports, sections, workflows, etc.)

    Summarize the steps to reproduce

    Check on existing case

     

    1. From the Help & Training home, click Go there now on the My Success Hub tile.

    2. Click Support Cases from the left navigation bar.

     

    Clone a case (Premier customers only)

    You asked and we delivered. Instead of creating an entirely new ticket, clone an old ticket and update small pieces of information. This feature is only available to Premier customers and only Configuration Services and Developer Services tickets can be cloned. 

    1. Go to the Help & Training Portal.

    2. Login using your Salesforce or Marketing Cloud credentials. 

    3. Click Go on the "My Success Hub" tile.

    4. Click Support Cases.

    5. Find the ticket you want to clone. 

    6. Click Clone. 

    7. After you've updated the form, click Submit. 

    Hope this helps.

    Please mark this as solved if my information was helpful so that it gets removed from the unanswered queue which results in helping others who are encountering a similar issue.

    Thanks,

    Nagendra
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