2 件の回答
Maybe is a bit late to answer, but the problem may be that you have to define, on the Softphone Layout (search for it on the setup menu) upon which objets you want to search for evey type of call (inbound, outbound or internal). You will probably need to add Oppotunities to the object list on the Softphone Layout (by default I think that only Account, Contact, Lead and Case are added to the list).Hope it helps.
