We use EAC and Outlook. Emails are syncing. Most meetings are syncing, but we are experiencing sporadic sync failures and delays, not isolated to a specific user.
Our meetings always are created in Outlook (365) and always include at least 2 SFDC users from the sales team (the organizer + 1) and at least 1 SFDC contact. Here are the sporadic failures:
- The meeting does not sync to the Salesforce record for more than 1 hour.
- The meeting never syncs to Salesforce.
- The meeting shows on the Salesforce record as an email, not an event.
From what I have gathered so far, it is impacting 5 different users for about 10% of the meetings they create. Has anyone experienced this and have a fix?
I have gone through my EAC config and settings and verified everything with Salesforce Help. none of the users are new, and no settings have been changed on our Salesforce side. It has been happening since August, so not related to the last Salesforce release.
#Sales Cloud #Einstein Activities Capture #Outlook Issue #Lightning Sync
