Mercy Housing is the largest nonprofit affordable housing provider in the US, with over 40,000 residents across 300 properties. In our latest case study, we share how Mercy Housing successfully moved its 300-person resident services team from Efforts to Outcomes (ETO) to Salesforce and the @Program Management Module (PMM). The project's final phase involved using CRM Analytics to provide advanced analytics.

https://biggerboatconsulting.com/mercy-housing-makes-data-driven-decisions-and-improves-efficiency-using-salesforce/