When sending a quote via email from Salesforce CPQ, what happens if a user replies to that email? Does it tag onto the Quote as activity? Or is it strictly only sent from a Do Not Reply address?
2 件の回答
Hi ,
Please create forwarding email. DL emailaddresess.
and setup orgwide email address in Salesforce
Send all communication using DL email address.
Setup Inbound Email Apex. and generate that SFDC Email.
Add in the DL email.
now your apex can read all incoming email from customer and parse your logic in apex and finish the work you want in SFDC.
Thanks
Amul
