Hi! I'm hoping someone can help me figure out the best way to map this GF survey.
Currently, my GF questions are mapped to custom number fields on a custom object. However, "not applicable" is a valid answer for some of the questions. If I map n/a numerically it skews reporting, which is not helpful. If I enter a custom value of "n/a" or any variation thereof, the survey record does not get created in SF and I get an error about the data type discrepancy (number v text).
I tried enabling, "Include "other" option" in the survey builder and removing "not applicable" as a provided answer but the response fails to sync because of the discrepancy in field type (number) and input (text).
Naturally, if I change the field type to text, the values sync and the record is created. The problem there is we are not able to properly report on the numeric values.
Any suggestions?
Thanks in advance!
Hello Laura, just came across your question, I think I had the same problem -> some responses failed to sync with error because of the "N/A" value in the field that is numeric. But I noticed that this problem didn't occur in newly created and integrated surveys, so I deleted the old mapping in the old survey, created the mapping again and it works now! In Salesforce the fields are visible as blank, fields are still numeric. I think the reason for that problem could be that field type was changed from text to numeric after the mapping has been made. Or they changed something in Getfeedback now and thats why it works after remapping ;)
Btw maybe you know and could share - did you have a calculation ready in Salesforce dashboards to count the C-SAT?
