I'm working on my Admin Cert Prework - Stuck on the following module Create a Case Escalation Rule. Issue: Can't find a new Product Support case for Pyramid Construction.

Hi @Mario Araya ,

I had the exact same issue and noticed later that my page layout was incorrect and missing fields.

Follow as below:  

Setup | Object Manager | Case 

Select Product Support Case Layout 

Select Case Page Layouts 

Make sure you have the following fields added:     

Just create a new case and delete the old one. It should work. Let me know if it worked for you =)

https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000BuQZmSAN