My instructions from Jira card:
From setup create new picklist field on case called ‘Problem Code (Affected Device Type)’ picklist values are as follows: (They are different for *** Customer Complaint vs Customer Complaint Record Types) (AP10-AP14 should not be visible on the ***Customer Complaint Record Type only on Customer Complaint)
1 件の回答
You should just be able to make one picklist field and then use record types to determine which items in the picklist are available on each record type.
