Service Console Chat - Omni Channel - When Agent is Offline, I need to include only Contact Info. graphic on the chat window, in place of the offline support form. How would I disable the Offline button completely. I would appreciate any help.
I have explored this line in the embed snippet:
embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline)
As you can see from the screenshot, this line doesn't disable the chat button completely.
