Hi everyone,
We use the service console and have noticed the follow behaviour.
- An agent has 4 Case tabs open.
- The agent is working on / focussed on tab number 4.
- An inbound email is received linked to tab number 1
- They move back to tab number 1, the feed does not show the inbound email (the one mentioned in the last bullet point.
- The agent has to manually refresh the feed (in tab 1) to see the latest inbound email.
I have been told this is an expected behavior, is that right, is makes no sense to me?
