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Hello Trailblazers,

 

Which CTI app will retain recorded calls (for a call center) indefinitely?

 

Please Help.

Thank you in Advance.

 

#Service Cloud Voice

 

@* Service Cloud Voice *

6 件の回答
  1. 2024年11月24日 13:20

    Depending on what your use case is, I have in the past moved the call recordings to Galcier storage to save costs, flagged this in SF with a button that would request it be restored. This was all custom code at the time, but worked well. There might be more automation for this now..

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