We have Omni-channel configured to send new cases to a queue. We'd like to have all cases from one account go to one particular user, while all others continue going to the queue. I'm very new to Omni-channel so asking for guidance on how to accomplish this. Thank you!!
6 件の回答
Better stay away from Process Builder, check latest release notes
regardless all new enhancements should be taken as an opportunity to move to flows, thats where all investment is going
