SMS and Chatbots. We've built a chatbot to engage with customers via SMS. This is prompted by a Process Builder sending a Messaging Template to the customer, the customer responds and we're expecting the Chatbot to pick up on the response. I've had this working in a Dev Edition, but now I cannot replicate in a different org. What we know: we know we can send out SMS, but the response doesn’t get picked up by the Chatbot.
Messaging | Messaging Settings Channel +1207[full number]
Routing
- Routing Type: Omnichannel
- Queue: Client Success Chatbot
Omni-Channel: Enabled
Routing Configurations:
- Client Success Chatbot
- Related Queue: Client Success Chatbot
Queue:
- Supported Objects
- Chat Sessions
- Chat Transcript
- Messaging User
- Messaging Session
Chatbot
- Overview | Channels
- Channel = text, deployment = +2107[full number]
what we don’t know
- We don’t know how to monitor any incoming SMS
- We don’t know where the Omnichannel is failing to hand a text message to the bot.
#Chatbot #SMS Messages #SMS #Omni Channel #Einstein Bot #Einstein Bots
