Hi All,
One of our clients wants to send out the service appointment details to customer via SMS and also notify the customer when the technicians arrives onsite. Is it possible to change the SA status to 'On-site' once the technician arrives based on the routing?
Thanks,
Vetri
1 件のコメント
Check out the new Appointment Assistant feature: https://help.salesforce.com/articleView?id=sf.mfs_appointment_assistant_parent.htm&type=5 I believe there is also a pilot to leverage this framework for automation like updating the SA Status based on geo-fencing, but I am not certain on this front.
