Hi All,
We have created a salesforce survey and we are using process builder to send the surveys to the customers. and we have sent few test surveys as well. Now we want to archive the survey while doing so we are getting "Error: You can't archive this survey version because it's referenced by one or more Flow Version records in your org." We have removed the survey from process builder as well before we tried to archive this. Is there any specific reason for the error?
1. can we archive an existing survey for which we have already received responses from the customer.
please help.
Thanks,
Petricia.
The link in question is the Customer Feedback Survey field in the Support Settings section of Setup for the org. The lookup references the Survey Version record, not the Survey record.
If you remove the lookup to the Survey Version record from the Customer Feedback Survey lookup field, you can deactivate the survey version without issue. That is how I got around the error myself.
