We're a nonprofit and we run Sales Cloud with a few (not all) NPSP elements. We use standard contacts and accounts. One of our teams uses the Mailchimp integration to add SF contacts via the Mailchimp newsletter signup on an external website. It gets a lot of traffic and many stakeholders have signed up with multiple email addresses. The MC integration creates "new" signups (often duplicates) as SF leads, which we manually convert.
So far, we've been allowing duplicates for each unique email subscription through MC. We're pretty early in our org-wide SF launch so it hasn't come to a head yet, but our current process is not sustainable. The reasoning for allowing duplicates is that its unclear whether a single contact can be subscribed with multiple emails. I'm concerned that putting one subscribed email into the additional email field on the contact (and eliminating the duplicate record) would signal to MC that the subscriber doesn't exist in SF?
This feels super confusing so here's an example:
I'm subscribed to the MC mailing list (associated with a single campaign in SF) with my professional email proemail@example.com.
I'm also subscribed to the MC mailing list with my personal email personalemail@example.com.
On my contact record, if proemail is in the main email field, it's associated with MC. If I put personalemail into the additional email field, will MC recognize it?
I'm thinking this has to do with field mapping maybe.
Will SF reject the second email since the MC mailing list is linked with a single campaign, and one contact can't be in a single campaign twice? Or can it?
I know enough to know that I'm missing some contextual knowledge to fully understand this. Hopefully its a simple answer! Looking forward to hearing your thoughts, thank you!
1 件の回答
Hi Lindsay,
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the group below to collaborate with the experts for best practice and advice.
https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000009ROeCAM
Hope this helps.
Regards,
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