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Topics#Data ManagementSerena Shergill の質問
Serena Shergill (PatSnap) が「#Data Management」で質問
2018年1月2日 10:09

How am I able to add an attachment file from email to case to an attachment on the related lists on Salesforce?

When I receive an email with an attachement for my email to case, I would like to attachment to also appear on the Salesforce Case.
5 件の回答
  1. Sunil Keshari (Red Hat)
    2018年1月2日 10:14
    Hi Serena,

     

    When using email-to-case, attachments on emails will be captured and included in Salesforce.  

     

    The attachment will NOT be located in the Notes and Attachments related list on the Case object.  

     

    You need to go to the email in the “Emails” related list and open the email to see the attachment. More details:

     

    https://help.salesforce.com/articleView?id=000003661&type=1

     

    Thanks
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