What would cause Five9 to log duplicate(or even more) call logs for 1 user?

Hello,

I'm new but think I can shed some light. In the five9 IVR there is a "Transfer to third Party" module that will start a whole additional Call ID so if they are using that module to transfer directly to the agent it will duplicate. Same for any internal transfers. Can we understand what the disposition is for the additional call log? or if there is a "1" in the transfer field?@Marie Fitzgerald