My company is looking into improving our use of Knowledge articles and would like to do what is already feasible with cases: attach a knowledge article to an order (not a "work order").
Is it possible?
Thanks!
2 件の回答
you can customise this by adding a custom lookup field to the order object and mapping it to the knowledge article object.
You will not get the 'suggested article' feature on the order screen, but a developer can build a custom article search component for you, see an example here: https://developer.salesforce.com/docs/atlas.en-us.communities_dev.meta/communities_dev/communities_dev_example_search.htm
