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Topics#Customer ServiceVenkatesh Duraipandian の質問
Venkatesh Duraipandian が「#Customer Service」で質問
2017年6月14日 1:36

case assignment to bunch of users based on their workload-Salesforce standard feature

Is there any Salesforce standard feature to distribute Cases to users based on their current workload ? Thanks
4 件の回答
  1. Jeff May
    2017年6月14日 1:52
    No.  You would have to build that, and decide how you measure "workload"
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