I need assistance on the Salesforce App - "Case Timer"

Question

I need assistance on the Salesforce App - "Case Timer". We have installed it. It tracks time, but the timer does not seem to reset to zero when closing the case. Is there a certain amount of time you need to be out of the case before it resets?

Miglena Armutlu · Answer

Hello Travis,

Could you please advise if you are referring to the following app: https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000Dpol8EAB

In the review section, I've noticed that Jun Liu shared a link to the latest version of the app. You may verify if you have the latest version.

If this does not help, may I suggest posting this question to the All About Appexchange group as someone in that group might have some insights for you (and the creator of the app is part of the group): https://success.salesforce.com/featuredGroupDetail?id=a1z30000006IDZ6AAO#.a0L3000000Rq7JgEAJ

Hope this helps!

I need assistance on the Salesforce App - "Case Timer"

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