We have the standard New Email button on our Case object, and we're having an issue where users are clicking that and sending out emails to Contacts that are no longer active. We don't want them to do that. Is it possible to apply a Lookup Filter (or any other means) to prevent the To: field on the New Email screen from selecting Contacts based on criteria, such as their Status?
2 件の回答
I would have to agree with you that the answer is no. I'm pretty sure there is no real way to do this without having a visualforce page and some validation on the To field in the controller or in javascript.
