We have several users that use the Company Communties license in our Org. It is my undertanding that they can have at minimum, Read Only, access to Knowledge articles. I have tried establishing this access via adding access to Articles\Knowledge tab access on their profiles, but the Knowledge tab option does not show up for the user, but the Article tab does but they don't have sufficient permissions to access it. I have also tried adding access to Knowledge articles via permission sets. What am I missing?
4 件の回答
Hi Michelle,
Does the profile have access to the article types? Unfortunately I don't know how to give this access in the enhanced profile view but if you turn that off under Setup > User Interface > Enable Enhanced Profile User Interface then go to your community profiles.
Scroll right the way to the bottom and you will see 'Article Type Permissions' > They should have read access on these.
