1 件の回答
Hi Shelly,
Seasonal addresses are updated via a nightly batch job. When you go to Setup > Scheduled Jobs, do you see NPSP 07 - Seasonal Address Updates scheduled apex job listed?
The other thing to check is the NPSP Settings for Address Management. Go to NPSP Settings > People > Addresses and Ensure that the Household Account Addresses Disabled is not checked.
Also, the last thing I would check is if this address is on an Org account since address management is disabled by default on Org accounts.