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This seems like a simple workflow rule, yet it isn't performing the defined action. 

 

Basically, everytime a new comment is posted to a case, I want the Status dropdown to change to "Response Needed." 

 

Does this look right? Why is this workflow rule not working? Case Comment to field update
5 件の回答
  1. 2015年4月22日 19:26
    David,

     

    Could you post field update screen shot? this will help to do more analysis on this issue.

     

    thanks
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