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  1. 2019年12月29日 14:34
    This looks like a custom quick action.

     

    Go to Setup -> Case -> Buttons, Actions and Links. 

     

    Click on Reply All action.

     

    Now in the "Predefined Field Values" section, click new.

     

    Select To Address field, and then select your custom email field in the formula field.

     

    Save.
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