1 件の回答
When you use Salesforce for Outlook, Exchange Sync, or Email to Salesforce to sync items or add emails from your email app to Salesforce, any items that these features can’t automatically assign to Salesforce records appear in My Unresolved Items.
For more details,Please check out this article:
https://help.salesforce.com/HTViewHelpDoc?id=outlookcrm_unresolved_items.htm&language=en_US
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