I'm having an issue where prospects from a particular account are automatically being opted-out when they open an email. In one case, the record shows the prospect opened an email and opted-out in the same second.
This is almost certainly being caused by an email security system or configuraiton. I'm wondering if any of you have encountered this and have found a cause and/or solution?
Thank you!
30 件の回答
The new release has the ability to enable 2-click unsubscribe. This should prevent unwanted unsubscribes from corporate security scanners.
https://help.salesforce.com/articleView?id=release-notes.rn_pardot_two_click_unsubscribe.htm&type=5&release=230
