2) Add Cases
3) Customize the Case Highlight and add Contact phone number
4) Open Console App
5) Hightlight Case associated with contact that has Phone number
6) Click on the green phone icon.
Following happens
The html refrences a function disableClicked which is undefined. This causes the sendCTIMessage click to call message not to be sent.
<a href="javascript:void(0);" onclick="disableClicked(this, 'Click to dial disabled');sendCTIMessage('/CLICK_TO_DIAL?DN='+encodeURIComponent('(613) 721-7091')+'&ID=500j0000006PoOB&ENTITY_NAME=Case&OBJECT_NAME='+encodeURIComponent('00001608')+'&DISPLAY_NAME='+encodeURIComponent('Case'));return false;">(613) 721-7091<img src="/img/btn_dial_inline.gif" alt="Click to dial" width="16" height="10" title="Click to dial"><img src="/img/btn_nodial_inline.gif" alt="Click to dial disabled" width="16" height="10" style="display:none;" title="Click to dial disabled"></a>
3 件の回答
@Geoff : Call center users can only use a SoftPhone in a Salesforce console if they're using a CTI adapter built with version 3.0 or 4.0 of the CTI Toolkit; or if they’re using a call center built with Open CTI. (https://help.salesforce.com/apex/HTViewHelpDoc?id=cloud_cti_api_overview.htm&language=en_US)
