We upgraded to Lightning on August 15th of this year. Part of that upgrade was an upgrade of Knowledge Articles.
In our community, we give the Community users a Knowledge tab. When they click on Knowledge, they see the Top Articles community page, and it shows "Top Articles by Topic" for the three topics that we have (Product, Service, Support). However, it only lists articles that were created/modified BEFORE August 15th. If the user searches for an article, they can find it and read it (and access the File related to it), but the Top Articles (even when you click on "View All") does not show it if it was created post-August 15th. It is as if the list was frozen on August 14th.
How can you modify the list of articles on the Top Articles page? I cannot figure out how to edit that page at all. Is there a step I may be missing?
Thanks,
Jonathan
1 件の回答
It seems that the Top Articles are coded to show the most viewed articles for each topic. I posted an idea to allow more flexibility in the articles shown to Community users: https://trailblazer.salesforce.com/ideaView?id=0874V000000chnaQAA
