Skip to main content
Topics#EmailRupesh J の質問
Rupesh J (Salesforce) が「#Email」で質問
2017年12月15日 9:51

inbound email reply from customer is not creating a feed/post in the case

Whenever the customer reply to the support email, The incoming email object is created for the case record. But the incoming email as a Feed or post is not created for the case. Is there any configuration or Apex dev that can be done to create a FeedItem of type "EmailMessageEvent".

 

In our org we have enabled the enhanced Email option.

 

And we have disabled the Support setting feature to "Enable Case Feed Actions and Feed Items"
6 件の回答
  1. Yamini Bhaskar
    2024年3月14日 19:13

    In Feed Tracking, under case, enable feeds for related objects.

回答を記入...
0/9000