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Topics#Ask An ExpertSara Monksfield の質問
Sara Monksfield (RSC) が「#Ask An Expert」で質問
2017年8月18日 13:40

Web to case can't handle special characters

Some of our web to case form submissions aren't reaching Salesforce, they are the ones that contain special characters such as å and ö.  I'm pretty sure this wasn't an issue in the past, has anyone else had this problem?
1 件の回答
  1. Ines Garcia (get: Agile)
    2017年8月18日 13:58
    Hi Sara,

     

    Whats your encoding on your web form? HTTP specify it in a Content-Type header, overriding the meta tag

     

    More on how to specify the encoding: https://www.w3.org/TR/REC-html40/charset.html#.h-5.2.2

     

    The issue may be on the pages where your Web-to-Case form is placed.

     

    Hope this helps,

     

    Ines
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